TERMS OF USE
Last updated: 17 September 2026
These Terms of Use (“Terms”) govern your access to and use of The Hairy Chin website, Substack publication, podcast, emails, articles, comments, resources, toolkits, digital downloads, products, consulting services, interviews, submissions, and other content or services that link to these Terms (collectively, the “Services”).
The Services are operated by Spencer Moore Landvater, trading as The Hairy Chin, based at Carrer Casp 148, 08013 Barcelona, Spain (“The Hairy Chin,” “we,” “us,” or “our”).
These Terms apply when you access or use the Services. When applicable law requires express agreement, a binding purchase or service contract is formed only when you complete the ordering process and accept the terms presented before payment. If you purchase a product, paid subscription, download, or service, additional terms shown at checkout or agreed in writing may also apply. If additional terms conflict with these Terms, the more specific terms will govern that particular purchase or service.
Your use of the Services is also governed by our Privacy and Cookie Policy.
1. Educational and Advocacy Content
The Hairy Chin provides educational, informational, and advocacy-focused content intended to help people better understand health information, prepare for healthcare interactions, develop self-advocacy skills, and participate more actively in their care.
The Services may discuss medical conditions, symptoms, diagnostic tests, medications, treatments, healthcare experiences, mental health, nutrition, movement, and other health-related subjects. This content is provided for general educational and informational purposes. It is not personalised for your circumstances.
2. No Medical or Other Professional Advice
The Hairy Chin does not provide medical diagnosis, medical treatment, psychotherapy, legal advice, financial advice, or another regulated professional service through its public content, podcast, publication, comments, downloads, or general communications.
The Services are not a substitute for advice, diagnosis, treatment, or care from a qualified healthcare professional who can evaluate your individual circumstances. Do not disregard professional advice or delay seeking care because of something you read, hear, download, or receive through The Hairy Chin.
Using the Services, subscribing to the publication, purchasing a resource, submitting a question, commenting, or communicating with The Hairy Chin does not create a doctor-patient, therapist-client, lawyer-client, fiduciary, or other regulated professional relationship.
Health information changes over time and may not apply to every person. We do not promise that all content is complete, current, or appropriate for a particular individual. Any decision concerning your health, medication, treatment, testing, diet, movement, or safety should be made with an appropriately qualified professional.
If you believe you may be experiencing a medical or mental-health emergency, contact the emergency services available in your location. In Spain and throughout the European Union, the general emergency number is 112.
3. Guests, Interviews, and Third-Party Opinions
Podcast guests, interview participants, guest writers, commenters, and other contributors speak for themselves. Their statements do not necessarily represent the views of The Hairy Chin and should not be treated as an endorsement, diagnosis, treatment recommendation, or guarantee.
We may discuss research, products, services, books, organisations, clinicians, tests, treatments, or personal experiences. Inclusion in the Services does not necessarily constitute an endorsement. Individual experiences, including Spencer Moore Landvater’s experiences and those shared by guests or readers, do not establish that another person will have the same experience or result.
4. Eligibility
The Services are intended for adults aged 18 and older. You must be at least 18 years old and legally capable of entering a contract to purchase a product, paid subscription, download, or consulting service directly from The Hairy Chin.
If a person under 18 accesses publicly available educational content, a parent or legal guardian is responsible for supervising that use. We do not knowingly offer paid Services directly to children or knowingly collect personal data from children under 16.
5. Ownership of The Hairy Chin’s Content and Brand
The Services and all original materials created, commissioned, or published by The Hairy Chin are owned by Spencer Moore Landvater, trading as The Hairy Chin, or are used under licence from their respective owners.
Protected materials include articles, essays, newsletters, podcast episodes, podcast recordings, scripts, show notes, interviews, audio, video, photographs, illustrations, graphics, designs, cover artwork, downloadable resources, guides, worksheets, templates, spreadsheets, journals, toolkits, course materials, written frameworks, website content, social-media content, compilations, and other original creative work.
Except where another rights holder is expressly identified, these materials are protected by copyright and other applicable intellectual-property laws. All rights not expressly granted in these Terms are reserved by The Hairy Chin.
The Hairy Chin name, logo, podcast title, visual identity, cover artwork, distinctive branding, and other source-identifying brand elements are trademarks, service marks, trade names, copyrighted works, or other proprietary assets belonging to Spencer Moore Landvater, as applicable. Nothing in these Terms grants permission to use these elements in a way that suggests endorsement, sponsorship, affiliation, partnership, authorship, or approval by The Hairy Chin.
No ownership right in The Hairy Chin’s content, artwork, brand, or intellectual property is transferred to you when you visit the website, subscribe, purchase a resource, download material, listen to the podcast, or use any other Service.
6. Limited Personal Licence and Prohibited Uses
The Hairy Chin grants you a limited, revocable, non-exclusive, non-transferable licence to access the Services and use lawfully obtained materials for your own personal, non-commercial purposes. A specific product or written agreement may provide additional rights.
Unless The Hairy Chin gives prior written permission, you may not:
Copy, reproduce, republish, upload, post, transmit, distribute, publicly display, publicly perform, sell, rent, license, sublicense, or commercially exploit The Hairy Chin’s content
Share, forward, upload, resell, or distribute paid downloads, subscriber-only posts, purchased resources, or account credentials
Modify, translate, adapt, repackage, or create derivative products or commercial materials from The Hairy Chin’s work
Use The Hairy Chin’s materials in a course, membership, coaching programme, healthcare service, clinical practice, workplace programme, presentation, publication, training, database, application, or commercial product
Copy or imitate The Hairy Chin’s artwork, visual identity, podcast cover, logo, branding, downloads, templates, or distinctive presentation in a manner that could cause confusion or suggest a connection with The Hairy Chin
Use The Hairy Chin name, logo, artwork, or other brand elements in advertising, merchandise, domain names, social-media usernames, account names, metadata, keywords, or promotional materials without written permission
Remove or alter a copyright notice, trademark notice, attribution, watermark, rights statement, or other ownership identifier
Scrape, systematically extract, reproduce, archive, aggregate, or build a dataset from the Services
Use The Hairy Chin’s writing, voice, likeness, artwork, recordings, data, or other materials to train, test, develop, prompt, or improve an artificial-intelligence system or create a synthetic imitation without written permission
Claim, imply, or create the impression that The Hairy Chin’s work was created by you or that The Hairy Chin sponsors, endorses, approves, or is affiliated with you
Brief quotations may be used where permitted by applicable copyright law, provided that The Hairy Chin and the original author are clearly credited, the quotation is not altered misleadingly, and the use does not reproduce the substantial value of the original work or substitute for a paid resource.
7. Protection and Enforcement of Our Rights
Unauthorised use of The Hairy Chin’s content, artwork, brand elements, paid materials, or other intellectual property may violate copyright, trademark, unfair-competition, contract, or other applicable laws.
When we reasonably believe that our rights have been infringed, we may take appropriate action. This may include requesting removal or correction, submitting a copyright or trademark takedown notice, reporting the infringement to a hosting provider, platform, payment provider, marketplace, search engine, or social-media service, suspending access to the Services, or pursuing remedies available under applicable law.
Failure to enforce a right in one instance does not waive that right or prevent The Hairy Chin from enforcing it later.
8. Substack Publication and Accounts
The Hairy Chin uses Substack to host and distribute free and paid publication content. Your use of the Substack platform is also governed by Substack’s own terms, privacy policy, and platform rules.
You are responsible for maintaining the confidentiality of your Substack account and for activity conducted through it. You may not share paid subscriber access or use another person’s account without authorisation.
Substack controls platform-level functions such as account access, payment processing, email delivery, recommendations, comments, Notes, moderation tools, and certain refunds. The Hairy Chin is responsible for the publication and its relationship with its readers to the extent described in these Terms and required by law.
9. Free Subscriptions
Free subscribers may receive publication emails and access content designated as free. You may unsubscribe at any time using the link in an email or the controls provided by Substack.
We may change the frequency, format, or subject matter of free content, or discontinue a free publication feature. Unsubscribing from The Hairy Chin does not necessarily delete your separate Substack account.
10. Paid Subscriptions
Paid subscriptions provide access to the content and benefits described on the subscription page at the time of purchase. Specific posts, publication frequency, formats, or benefits may change over time, but we will not intentionally remove the essential value of an already purchased subscription period without an appropriate remedy where required by law.
Subscription prices, billing periods, currencies, and applicable taxes are displayed before purchase. Paid subscriptions are processed through Substack and its designated payment provider, currently Stripe. We do not receive or store your complete payment-card details.
Unless the checkout states otherwise, a paid subscription renews automatically at the beginning of each billing period using the payment method on file. You may cancel future renewal through your Substack account settings. Cancellation normally takes effect at the end of the current paid billing period, and access ordinarily continues until that date.
Cancelling renewal does not automatically generate a refund for the current billing period. Refunds are considered in accordance with mandatory consumer law, these Terms, and any applicable Substack refund process. Nothing in these Terms limits a refund, withdrawal, conformity, or other consumer right that cannot lawfully be excluded.
Consumers in the European Union generally have 14 days from entering a distance contract to exercise a statutory right of withdrawal, subject to applicable exceptions. If you expressly request that a paid subscription or digital service begin during that period and later withdraw before the service has been fully performed, you may be responsible for a proportionate amount for the service already supplied where the legal requirements for that charge have been met. Access to individual items of digital content may be treated differently under applicable law. The right of withdrawal for digital content supplied without a physical medium may be lost once supply begins only when the legally required prior express consent, acknowledgement, and contract confirmation have been provided.
Cancellation of automatic renewal and statutory withdrawal are different. Cancellation prevents a future renewal. A valid statutory withdrawal ends the relevant contract and carries the consequences required by law. Requests involving a Substack payment may need to be processed through Substack’s payment and account systems, but this does not reduce any right you have against The Hairy Chin as the publisher.
If The Hairy Chin permanently ends a paid publication before the end of a prepaid subscription period, we will address any unused portion in accordance with applicable law and the payment and refund mechanisms available through Substack.
11. Prices, Payments, and Taxes
Prices are displayed in the currency indicated at checkout. Taxes, including VAT where applicable, may be included in the displayed price or calculated during checkout, depending on the platform, product, location, and applicable law.
Payments may be processed by Substack, Stripe, Squarespace Payments, or another payment provider identified before purchase. Your payment is also subject to the provider’s terms and privacy practices.
You agree to provide current and accurate billing and contact information. If a payment is declined, reversed, disputed, or not completed, we may suspend access to the relevant paid product or service while the issue is resolved.
12. Digital Downloads and Digital Content
Digital products may include guides, worksheets, templates, spreadsheets, journals, recordings, and other downloadable or electronically supplied materials. The product page will describe the content, format, price, and any important compatibility requirements known to us.
Digital purchases are licensed for personal use and are not sold as intellectual property. The licence restrictions in these Terms apply unless the product page expressly grants different rights.
We will provide digital content without undue delay after the contract is completed, unless another delivery time is stated. You are responsible for providing a valid email address, maintaining access to your account where delivery is account-based, and using reasonably compatible software or equipment.
EU and Spanish Right of Withdrawal for Digital Content
Consumers in the European Union normally have a statutory withdrawal period for distance contracts. For digital content supplied without a physical medium, the right of withdrawal may be lost once delivery begins only when all legal requirements are satisfied, including that the consumer:
Gives prior express consent for delivery to begin during the withdrawal period
Acknowledges that beginning delivery will result in the loss of the right of withdrawal
Receives the legally required confirmation of the contract
If we rely on this exception to provide immediate delivery, the checkout or purchase process will request the required consent and acknowledgement separately. These Terms alone do not replace the legally required checkout consent and acknowledgement.
If the legal conditions for loss of the withdrawal right have not been satisfied, your statutory withdrawal rights remain unaffected. This section does not limit rights relating to defective, inaccessible, misdescribed, or non-conforming digital content.
13. Physical Products, Delivery, and Returns
If we offer physical products, the product description, price, estimated delivery information, and available shipping destinations will be shown before purchase. Physical products may be produced or fulfilled by a third-party provider such as Printful and delivered by an independent carrier.
Delivery estimates are not guaranteed delivery dates unless expressly stated. We are not responsible for delays caused by events outside our reasonable control, but this does not limit any mandatory consumer right relating to delivery.
Consumers may have statutory rights to withdraw from eligible distance purchases and legal rights when goods are faulty, damaged, misdescribed, or do not conform to the contract. Certain statutory exceptions may apply, including to goods made to a consumer’s specifications or clearly personalised. Any applicable return instructions or product-specific policy will be provided at or before purchase. Nothing in these Terms removes consumer rights that cannot lawfully be waived.
Where the statutory right of withdrawal applies, an EU consumer generally has 14 days after receiving the goods to communicate the decision to withdraw and a further 14 days to return them. Contact hello@thehairychin.com before returning an item so that we can provide the correct return instructions and address. Unless we agree to cover the cost or the goods are faulty, damaged, incorrect, or non-conforming, the consumer may be responsible for the direct cost of return where this was disclosed before purchase. Refunds following a valid withdrawal will be made within the period required by law, although reimbursement may be withheld until the goods are received or the consumer supplies evidence of return, as permitted by law.
14. Consulting and Other Services
The Hairy Chin may offer consulting, educational, organisational, healthcare-navigation, media, podcast, or other professional services. The scope, price, duration, scheduling terms, deliverables, cancellation conditions, and any limitations for a service may be stated on the relevant service page, booking page, proposal, invoice, or written agreement.
Consulting and healthcare-navigation services are educational and organisational in nature unless a written agreement expressly states otherwise. They do not include medical diagnosis, treatment, psychotherapy, legal representation, insurance advice, or a guarantee that a clinician, institution, insurer, business, or other third party will take a particular action or reach a particular decision.
You remain responsible for your decisions, appointments, documents, communications, professional advice, and use of information provided through a service. We do not guarantee a medical, legal, financial, professional, audience, sponsorship, revenue, or other outcome.
An EU consumer who books a service online generally has 14 days from entering the contract to exercise a statutory right of withdrawal, subject to applicable exceptions. If you want the service to begin during that period, we may ask you to make an express request for early performance. If you then withdraw after performance has begun, you may be required to pay a proportionate amount for the service already provided, provided that the applicable legal requirements have been met. The withdrawal right may be lost once the service has been fully performed only where performance began with the consumer’s prior express consent and acknowledgement that the right would be lost following complete performance.
If service-specific written terms conflict with these general Terms, the service-specific terms govern that engagement. Mandatory consumer rights remain unaffected.
15. Voluntary Financial Support
The website may allow visitors to make a voluntary payment to support The Hairy Chin’s work. Unless expressly stated otherwise, a support payment is not a purchase of a product or service, does not create a subscription, and does not entitle the supporter to editorial influence, ownership, participation, or a particular benefit.
The Hairy Chin is not represented as a registered charity. A support payment should not be treated as a charitable donation or assumed to be tax-deductible. Supporters are responsible for obtaining their own tax advice.
If a contribution includes a stated product, benefit, membership, or service, the terms presented with that offer will apply. Refunds will be handled in accordance with applicable law and the payment processor’s available procedures.
16. Refunds and Statutory Consumer Rights
Refund eligibility depends on the type of product or service, its delivery status, the terms displayed before purchase, the relevant platform, and applicable law.
Except where required by law or expressly stated in a specific offer:
A cancellation of a recurring subscription stops future renewal but does not automatically refund the current billing period
A digital product that has been delivered and for which the consumer validly consented to immediate supply and acknowledged loss of the withdrawal right may not be refundable merely because the consumer changes their mind
Completed consulting sessions and fully performed services are not refundable merely because the client does not achieve a hoped-for result
Voluntary support payments are generally final once processed
These statements do not affect mandatory rights concerning withdrawal, non-conforming digital content or services, faulty or misdescribed goods, non-performance, unauthorised transactions, or another remedy required by law.
To raise a purchase or refund issue, contact hello@thehairychin.com with the email address used for the transaction and enough information to identify it. Paid Substack subscription requests may also need to be handled through Substack’s account and payment systems.
Model Withdrawal Form for Eligible EU Consumer Purchases
If you have a statutory right of withdrawal, you may use the following form, although its use is not mandatory. You may instead send any clear statement communicating your decision to withdraw.
To: Spencer Moore Landvater, trading as The Hairy Chin, Carrer Casp 148, 08013 Barcelona, Spain; hello@thehairychin.com
I hereby give notice that I withdraw from my contract for the following product, digital content, subscription, or service:
Description:
Ordered on:
Name of consumer:
Address of consumer:
Email address used for the order:
Order or transaction number, if available:
Date:
Signature, only if this form is submitted on paper:
To meet the applicable deadline, it is sufficient to send the withdrawal communication before the withdrawal period expires. A statutory exception or a valid prior request for immediate performance may affect whether the withdrawal right remains available and whether payment is due for a service already supplied.
17. User Comments and Community Conduct
The Services may allow comments, replies, messages, or other reader interactions. You are responsible for what you post or send.
You may not use the Services to:
Harass, threaten, abuse, impersonate, or unlawfully discriminate against another person
Publish another person’s private, confidential, or sensitive information without authority
Provide medical instructions while falsely presenting yourself as a qualified professional
Post content that is defamatory, fraudulent, unlawful, infringing, deceptive, or intentionally harmful
Upload malware, interfere with platform security, scrape the Services, or attempt unauthorised access
Send spam, unauthorised advertising, repetitive promotions, or irrelevant solicitations
Misrepresent your identity, affiliation, credentials, or relationship with The Hairy Chin
Health discussions may involve sensitive experiences. Do not post information that you do not want made public, and do not identify another patient or private individual without permission.
We may moderate, hide, restrict, or remove content, or block participation, when we reasonably believe this is necessary to enforce these Terms, protect participants, comply with law, or maintain the purpose of the Services. Substack and other platforms may take separate action under their own rules.
18. User Submissions
You retain ownership of original content you submit to The Hairy Chin.
When you post a comment or other material in an area intended for publication, you grant The Hairy Chin a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, format, and distribute that material only as reasonably necessary to operate, display, and archive the relevant Service. We will not use a reader’s comment as a standalone testimonial or promotional quotation without separate permission. This licence ends when the material is deleted from our controlled channels, except for reasonable backups, legal records, material already incorporated into a published work with permission, and copies made or shared by others beyond our control.
Interviews, testimonials, personal stories, guest articles, photographs, audio, video, and other substantial submissions may be governed by a separate written consent, release, or contributor agreement. Where a separate agreement exists, that agreement controls the permitted editorial and promotional uses of the submission.
By submitting material, you confirm that:
You created it or have all permissions needed to submit it
Its use as agreed will not infringe another person’s copyright, privacy, publicity, confidentiality, or other rights
You have permission from identifiable people included in it
The information you provide is not knowingly false, defamatory, unlawful, or misleading
We may edit an agreed submission for spelling, length, clarity, formatting, accessibility, or production while seeking to preserve its meaning. We may decline, postpone, moderate, or remove a submission for editorial, legal, privacy, safety, or operational reasons.
We will consider reasonable removal requests, but we cannot guarantee deletion from search-engine caches, archives, podcast feeds already downloaded by listeners, screenshots, quotations, or copies independently shared by third parties.
19. Testimonials, Endorsements, Sponsorships, and Affiliate Links
Testimonials and personal stories describe individual experiences and do not guarantee that another person will receive the same result.
The Hairy Chin may publish sponsored content, accept sponsorship, receive products for review, or use affiliate links. When a relationship could materially affect how a reasonable person understands a recommendation or mention, we will disclose it as required by applicable law.
An affiliate link may generate a commission for The Hairy Chin without increasing the purchaser’s price. Sponsorship or affiliate compensation does not convert general content into personalised advice.
20. Third-Party Services, Links, and Embedded Content
The Services may link to or integrate third-party websites, tools, apps, payment processors, shops, podcast players, videos, widgets, social-media services, or other external resources. Third parties control their own content, availability, security, accessibility, terms, and privacy practices.
A link, embed, guest appearance, or reference does not necessarily mean that The Hairy Chin endorses the third party or guarantees its products, services, claims, safety, or accuracy. You are responsible for reviewing the third party’s terms and determining whether its service is appropriate for you.
21. Accessibility
We aim to make the Services reasonably accessible. If you encounter an accessibility barrier or need content in an alternative format, contact hello@thehairychin.com. We will consider reasonable requests and available solutions.
22. Availability and Changes to the Services
We may update, correct, replace, suspend, or discontinue content or a feature for editorial, legal, technical, safety, or business reasons. Free content may change without prior notice.
Changes affecting a paid product, active subscription, or contracted service will be handled in accordance with the applicable agreement and mandatory consumer law. Nothing in this section permits us to avoid an obligation already owed to a consumer.
We do not guarantee that every part of the Services will always be available, uninterrupted, secure, or error-free. Platform outages, maintenance, service-provider decisions, security incidents, and events outside our reasonable control may affect availability.
23. Disclaimers and No Guarantees
To the fullest extent permitted by law, publicly available and free Services are provided on an “as is” and “as available” basis. We make reasonable efforts to provide useful and responsible information, but we do not guarantee that all content will be complete, current, error-free, or suitable for every purpose or person.
We do not guarantee health outcomes, diagnostic results, treatment results, responses from healthcare professionals, access to services, business results, audience growth, revenue, sponsorship, publication, or another particular outcome.
Nothing in these Terms excludes warranties, conformity obligations, remedies, or protections that apply mandatorily to a consumer purchase, digital service, digital product, physical product, or contracted service.
24. Limitation of Liability
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud, fraudulent misrepresentation, wilful misconduct, or death or personal injury caused by negligence where applicable. Nothing in these Terms limits mandatory consumer rights.
Subject to those protections and to the fullest extent permitted by law, The Hairy Chin will not be liable for indirect or consequential loss that was not reasonably foreseeable when the relevant contract was formed, or for loss caused by misuse of the Services, reliance on general information as a substitute for professional advice, unauthorised sharing of account credentials, or circumstances outside our reasonable control.
For consumers, our liability in connection with a paid Service is governed by applicable mandatory law, and these Terms do not impose a contractual financial cap where doing so would limit a mandatory remedy or make the term unfair.
If you acquire a Service wholly or mainly for purposes connected with your trade, business, craft, or profession, and a limitation is permitted by law, our aggregate liability relating to that Service will not exceed the amount paid to The Hairy Chin for the specific product or service giving rise to the claim during the six months preceding the event. This business-user limitation does not apply where liability cannot lawfully be limited.
25. Responsibility for Violations
If your unlawful conduct, infringement of third-party rights, unauthorised submission, or material breach of these Terms causes The Hairy Chin to face a third-party claim or direct loss, you may be responsible for the resulting loss to the extent permitted by applicable law.
This section does not require a consumer to compensate The Hairy Chin for losses that were not caused by that consumer, waive mandatory legal protections, or accept liability that cannot fairly or lawfully be imposed.
26. Copyright, Trademark, and Other Rights Complaints
If you believe material available through the Services infringes your copyright or another legal right, contact hello@thehairychin.com and provide:
Your name and contact information
A description of the protected work or right
The URL or other precise location of the material at issue
An explanation of why you believe the use is unauthorised
A statement that the information supplied is accurate and that you are the rights holder or are authorised to act for the rights holder
We may request additional information reasonably necessary to assess the complaint. We may remove or restrict material while a complaint is reviewed.
27. Privacy
Our Privacy and Cookie Policy explains how we collect, use, disclose, retain, and protect personal data and how you may exercise applicable data-protection rights.
Do not submit confidential medical records, account credentials, identification documents, or other highly sensitive information through public comments. If particular information is required for a service, use the method specified for that service.
28. Suspension and Termination
We may suspend or terminate access to a Service when reasonably necessary because of a material breach of these Terms, unlawful conduct, non-payment, infringement, harassment, security risk, misuse, or a platform requirement.
Where the issue concerns a paid consumer Service, we will act proportionately and in accordance with the contract and mandatory law. Termination does not affect rights, payment obligations, remedies, or provisions that by their nature should survive termination.
29. Governing Law and Disputes
These Terms are governed by the laws of Spain and applicable European Union law.
If you are a consumer, you retain the benefit of mandatory consumer protections and any jurisdiction rights that apply where you habitually reside. Nothing in these Terms requires a consumer to bring a claim exclusively in Barcelona when mandatory law permits proceedings elsewhere.
If you are acting in the course of a business or profession, the courts of Barcelona, Spain will have jurisdiction over disputes arising from these Terms, unless the parties agree otherwise in writing or mandatory law requires another forum.
Before beginning formal proceedings, you may contact hello@thehairychin.com so that we can attempt to resolve the matter directly. This does not prevent either party from exercising a legal right or meeting a legal deadline.
30. Changes to These Terms
We may update these Terms to reflect changes in the Services, providers, business practices, or law. The “Last updated” date identifies the current version.
Changes apply from the date the revised Terms are published or from a later date stated in the notice. Material changes will not retroactively remove rights already accrued under an existing purchase or contract. Where required, we will provide additional notice or request renewed agreement.
31. General Provisions
If any provision is found invalid or unenforceable, the remaining provisions will continue to apply. Any invalid provision will be interpreted or limited only to the extent necessary to make it lawful where possible.
Our failure to enforce a provision on one occasion is not a waiver of that provision or our right to enforce it later.
You may not transfer a paid account, licence, or contractual right without our written permission, except where applicable law permits the transfer. We may transfer our rights and obligations as part of a lawful business reorganisation or transfer, provided that doing so does not reduce mandatory consumer protections.
These Terms, together with the Privacy and Cookie Policy and any applicable checkout, product, subscription, proposal, booking, invoice, or service-specific terms, form the agreement concerning the relevant Services.
32. Contact
Questions, complaints, cancellation requests that cannot be completed through the relevant platform, and legal notices may be sent to:
Spencer Moore Landvater, trading as The Hairy Chin
Carrer Casp 148
08013 Barcelona, Spain
Email: hello@thehairychin.com